RETURNS & EXCHANGES: For items purchased on our site, returns and exchanges are accepted within 30 days of the delivery date. To initiate a return or exchange, please contact us at retuns@prodigy-audio.com to obtain a return authorization. Be sure to include the item’s order number and your reason for the return or exchange. Returns or exchanges that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we receive your return or exchange.
Return Shipping: Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer. Return shipping should be sent to 2490 Development Circle, Bonifay Florida 32425. Pleas use original packaging if possible. If not, please pack the item well.
Eligible Items: The following items: Clearance items, final sale items, special-order items, custom products and gift cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management’s discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
Condition Of Items: Except for items that were damaged when purchased, items may be “open box” but must be unused, undamaged, and complete with all original packaging.
Form of Payment: Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated.
Other Terms and Conditions: In the event you feel your item falls within our warranty terms and has a manufacturer defect, please fill out the RMA form here
